If you didn’t receive any email notifications from us, there are a few things that you need to check to solve this issue:

  1. Make sure your email address is correct.To check it, log in to your Squareshot account. Go to Account > Profile > Email address section. If it's incorrect, enter the correct address and click Confirm.
  2. Search all messages in your email inbox. In your email account, search for terms like Squareshot or other words related to the email you're looking for.
  3. Check your spam folder and other email filters. It is possible that your email provider made a mistake, and sent our messages to your spam folder. Please make sure that you have removed Squareshot messages from your spam list.
  4. The email has not been delivered yet.Depending on your provider, emails can take up to a few hours to be delivered. If undelivered or delayed emails continue to be an issue, send a message to your provider with a request to check any configuration issues or problems with their network, which might be affecting your account.
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