1. Submit an intake form

Pick the services you need, specify your budget, number of products, and briefly describe your brand so we can get back to you with a proposal.

Time: 3 minutes on average

2. Get a proposal

We'll review your form and ask more questions if needed. Once everything is clear, we'll send you a proposal. Each proposal contains studio location, proposed shot list, project specifications, total price, and order turnaround time.

Time: 0-1 business days

3. Send the products

As soon as you accept the proposal, you will get a shipping request by email. You can process it by creating a shipping label, adding a tracking number, or scheduling a drop-off at our studio.

Time: 0-5 business days

4. We process your delivery

After getting your products, we'll confirm the total number of items delivered and make sure there are no extra questions.

What questions? Sometimes, we receive fewer items than expected or we have to shoot more images than requested. So, we reach out to you to clarify the details and make changes if needed.

Time: 0-1 business day since we receive your products

5. We take test shots (if needed)

If you are a new client or have a complex order, we suggest ordering test shots. Test photoshoot is a great way to confirm guidelines, image quality, angles, lighting, and other details. It helps to align the imagery to your expectations. This is especially beneficial for orders with 20+ shots.

Once you are satisfied with the test results, we'll send you an invoice.

Time: 1-3 business days

6. Pay an invoice

Good news, we’re halfway there. Products are received and verified, test images are made and approved, and the invoice is sent to you. Once you make the payment, we move to the shooting stage.

*We use Stripe so you can pay with all major Credit / Debit cards.

Time: 0-1 business day

7. We shoot and retouch your images

We start shooting your project the next business day since the payment is made. Order turnaround time is standardized across all studios, but it may be increased due to the high volume of orders in some locations. In such cases, we’ll inform you within the proposal.

If you are in a hurry, you can always select a rush delivery option (twice as fast) for an additional 50% fee.

Time: up to 8 business days since we receive the products and the payment (applies for projects up to 50 images).

8. Approve the images

Once we're done with the images, you will get a link to approve and download them. You can also request edits within 5 business days after receiving the link.

Time: 0-5 business days

9. Request revisions (if required)

All revision requests must be made within 5 business days since receiving the images. After 5 business days, all revisions will be paid.

We take up to 2 business days to assess your request. We'll let you know if the edits can be made in retouching or need a reshoot, and if they are paid or free of charge.

Retouching edits can take up to 3 business days. Reshoots might need the standard turnaround time of 8 business days.

Time: 5-8 business days

10. Return the products

Here we are. All done, reviewed, and approved. Now, you can request a product return by uploading a shipping label, creating a new one, or scheduling a pickup from our studio.

Time: 0-5 business days

Important note: 

  • Please do not send or drop off your products before you fill out the Order Form and receive a confirmation email with a price quote, order turnaround time, and 6 figures order ID (example: #000000).

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