No payment is required before we receive your products. Before you ship your product to us, we will send you a proposal that includes the shotlist, turnaround time, project specifications, total price, and the studio assigned to your shoot.
When the products are delivered to the studio, we review their number and condition. If the number of products/images does not align with the proposal, we will update the price accordingly.
After that, we will send you a payment link through the Heroshot chat. We accept 100% upfront payment*. We use Stripe payment provider so you can pay with all major Credit / Debit cards.
The items delivered to the studio after the invoice has been sent are considered as a new order, for which a separate invoice will be sent.
When the products have been delivered to the studio, we ask our clients to make the payment within 5 business days. After 5-day period, if the invoice remains open, product maintenance fee will be applied in the amount of $7/day.
The turnaround time doesn't start until the invoice is paid.
Here's how we protect you:
If required, we provide a test (paid) image before we proceed with the whole order to confirm the guidelines you have set, such as quality, angle, lighting, etc. We want to make sure you will receive the images you requested, so please be very specific in your directions. Tests take 3-5 business days and are not included in the general turnaround time.
We accept the re-shoot/retouching requests by email or through the Squareshot gallery within 5 business days from the time when the order was completed. Get more information in the section Revision Policy.