Drop off: Please drop off your product(s) once you have filled out the order form and confirm the total price and the order turnaround time sent by email.
Pick up: Once you approve the images you're able to schedule a pickup from our studio.
Drop off / Pick up time:
Mon – Fri: 10:00 AM – 5:00 PM
Sat and Sun: Closed
Please give us a 2-hour email notice before you come.
Please specify the Order ID in the email notice.
Bring with you:
Email address or Full name assigned to the Order ID.
Drop off / Pick up address for our NY studio:
67 west st, Floor 2, Unit 217
Brooklyn, NY 11222-5389
Drop off / Pick up address for our LA studio:
726 S Santa Fe Ave, Floor 2, Suite 200
Los Angeles CA, 90021
The door code is #4500
Important note for order pick up:
Please do not pick up the product(s) before you approve the images! Due to our policy, we hold the products up to 5 business days after the order has been completed to have an opportunity to reshoot the images if something went wrong. Unfortunately, we are not able to accept reshoot requests if we don't have the actual product(s) in the studio.
If you cannot pick up your order within 30 calendar days, you may contact customer service at firstname.lastname@example.org to prevent your products from utilization and extend your studio pickup time frame.
If we do not receive an extension request within 30 calendar days, we will be forced to get rid of the product.